24/7Emergency line availability
LocalTechnicians based in Miramar, San Diego
10-20+ yrsHands-on experience per technician
Since 1985Serving San Diego businesses

Fast help when a critical system goes down

For an emergency with a business network, internet connection, phone system, security cameras, access control, alarms or AV system in San Diego County, call ATEL Technologies at (858) 646-4600. ATEL is a licensed low voltage and IT contractor (CSLB #1121116, C-7 and C-10) that installs and supports these systems, so the technician who answers already understands how cabling, network and devices fit together - and can find the real cause instead of passing you to another vendor.

Emergencies we respond to

If it stops your business from operating or leaves it unsecured, it's an emergency. Call us for:

Network & internet outages

Internet down, firewall or switch failure, Wi-Fi outage, or a site that can't reach the cloud.

Managed IT services

Phone system down

Can't make or receive calls, auto attendant or call routing failure, carrier outage.

Connectivity & cloud

Cameras or recorder offline

Lost camera feeds, a failed recorder, or footage you need to recover after an incident.

Video surveillance

Access control & door failures

Doors that won't lock or unlock, failed card readers, controller or credential issues.

Access control

Damaged or cut cabling

Cabling or fiber damaged by construction, water or pests, or a failed run taking systems down.

Structured cabling

Suspected cyberattack

Ransomware, a compromised account or unusual network activity. Disconnect affected devices and call.

IT security support

Life safety trouble - fire alarm communicators, ERRCS / public safety radio or area of refuge call boxes? Call us too, and always contact your fire alarm monitoring company or the fire department first if there is an active emergency.

What to do right now

A man in glasses studying a large screen filled with network diagrams and a warning alert

1. Call (858) 646-4600

Calling is the fastest way to reach a technician. Email and online tickets are not monitored as emergencies.

  • Don't power-cycle equipment repeatedly - note what you see first
  • For a suspected cyberattack, unplug affected computers from the network but leave them powered on
  • If a door won't lock, post someone at it until we arrive

2. Have this ready

  1. Company name and site address
  2. Which system is affected (network, phones, cameras, doors…)
  3. What happened and when it started
  4. How many people or locations are affected
  5. The best on-site contact and callback number

How emergency response works

  1. 1You callA service specialist logs the issue and its urgency.
  2. 2Remote triageA technician connects remotely where possible to diagnose and restore service fast.
  3. 3On-site dispatchIf hands-on work is needed, a technician is dispatched to your site within 2 hours.
  4. 4Root cause & follow-upWe fix the cause, document what happened and recommend how to prevent it.

Emergency service FAQ

What number do I call for emergency service from ATEL Technologies?

Call (858) 646-4600. Calling is the fastest way to reach ATEL for an emergency; online tickets are best for non-urgent requests.

What counts as a technology emergency?

Anything that stops your business from operating or leaves it unsecured: network or internet outages, phone systems that can't make or receive calls, security cameras or recorders offline, doors that won't lock or unlock, damaged cabling, or a suspected cyberattack.

How quickly does ATEL respond to an emergency?

ATEL begins remote troubleshooting within 15 minutes and dispatches a technician on site within 2 hours across San Diego County.

Is emergency service available after hours and on weekends?

Emergency service is available 24/7 for customers with a service agreement; after-hours rates apply for others.

What information should I have ready when I call?

Your company name and site address, which system is affected, what happened and when it started, how many people or locations are affected, and the best on-site contact and phone number.

What if my issue isn't an emergency?

Submit a support ticket, or check our user guides and support documentation for common questions.

Prevent the next emergency

Most outages trace back to aging equipment, undocumented cabling or missed updates. A free assessment shows you where the risks are before they take you down.

Call (858) 646-4600 Get a Free Assessment
ATEL Technologies, Inc. · 9580 Black Mountain Rd, Suite A, San Diego, CA 92126 · (858) 646-4600