Frequently Asked Questions (FAQ)
Phone Systems – Design, Installation, Relocation & Service
Q: What phone system solutions does ATEL provide?
A: ATEL offers complete design, installation, relocation, and ongoing support for business phone systems — both on-premises and cloud-hosted. Whether you're upgrading from a legacy PBX or launching a new office, we handle everything from site surveys to go-live.
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Q: Can ATEL help relocate or upgrade our existing phone system?
A: Yes. We can move and reconfigure your phone system, ensuring minimal downtime and no loss of connectivity. We coordinate directly with carriers and vendors to make the process seamless.
Cabling Infrastructure – Voice & Data Networks
Q: Do you install cabling for networks?
A: Yes. We design and install structured cabling infrastructure for voice, data, Wi-Fi, and CCTV — including Cat6, Cat6a, coax, and fiber. Our cabling supports secure, high-speed business networks.
Q: How do I know if my building needs new cabling?
A: Signs include slow internet, dropped connections, outdated wiring, or expansion into new areas. A structured cabling assessment can determine your upgrade path.
Dial Tone Analysis & Carrier Optimization
Q: Can ATEL review my telecom bills and carrier setup?
A: Absolutely. We provide a free analysis of your existing dial tone and carrier services to uncover cost savings and modernization opportunities.
Q: Will I need to switch carriers?
A: Not necessarily. We often optimize existing services — but if switching saves you money, we handle all porting and provisioning.
Video Surveillance Systems (CCTV)
Q: What types of surveillance systems do you install?
A: ATEL designs and installs complete CCTV systems, including camera placement, NVR setup, remote access configuration, and secure monitoring. We support commercial, hospitality, and municipal clients.
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Q: Can your systems integrate with access control or cloud platforms?
A: Yes — our CCTV solutions integrate with access control, AI analytics, and mobile apps for 24/7 visibility.
Public Address & Paging Systems
Q: Do you provide paging or intercom solutions?
A: Yes. We design and install public address and paging systems for offices, schools, hotels, hospitals, and other facilities. Zone control and network integration ensure clear communication.
IT & Cybersecurity Services
Q: Does ATEL provide IT support?
A: Yes. We offer fully managed and co-managed IT services including endpoint protection, help desk, vCISO, compliance management, and 24/7 monitoring.
Q: What cybersecurity measures do you offer?
A: We provide layered defense — firewalls, MFA, EDR, compliance audits (CMMC, HIPAA, SOC 2), and proactive monitoring to protect your business.
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Cloud Phone, Contact Center & Unified Communications
Q: Do you offer cloud-hosted phone and contact center solutions?
A: Yes. We deploy UCaaS and CCaaS solutions including voice, SMS, chat, and contact center tools — giving your team flexibility and customers a better experience.
Q: Can you help migrate my existing system to the cloud?
A: Absolutely. We design a seamless migration plan that minimizes disruption and maximizes ROI.
Fiber Internet, SD-WAN & Network Infrastructure
Q: Can ATEL help us upgrade our internet and network infrastructure?
A: Yes. We provide fiber internet access, SD-WAN solutions, and network design that support modern cloud workloads and critical business systems.
Q: Do you manage the installation?
A: We handle vendor coordination, cabling, equipment deployment, and ongoing support — so you only deal with one trusted partner.