Moving soon?

Moving can always be a challenging endeavor, especially when it comes to phone systems. Most people don't realize everything that goes in to moving your phone system. Often clients give us as little as a week to move over their entire system. Don't get us wrong we can do it, however on some of the larger systems understand that it can take months to make sure everything transfers over correctly. Here at ATEL, we're constantly trying to better our customer's time, money and take the hassle out of your phone system. Our Moving Checklist can help streamline the process and take most of the headache out of moving. We can help, just ask!

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A Moment with Denise...

Hosted vs. Premise Based Systems which is better and the answer may surprise you

When talking to my customers, I've spent a lot of time explaining the differences in Hosted and Premise Based Phone Systems. Most people are under the impression that Hosted is cheaper, which if you have a high volume of long distance calls can be the case. What it boils down to is it's the difference between owning and renting, depending on your carrier. When you're hosting, you never actually own the system product. You pay monthly fees for the duration of using the product. However, if you were to do the traditional premise based platform, you can finance it but you end up actually owning the system. This proves to be a lot more cost effective because the expense on monthly recurring phone systems can get expensive, especially with larger systems. Primarily, premise based systems have the same functionality as hosting based systems and have a lot more upsides. It's entirely based on the business and how they intend to use their system. The important thing to remember is here at ATEL, we take the time to customize and personalize each customers system and experience so you're never left wondering if you made the right choice for your phone system.

What does a collaborative work environment really look like?

One thing that I'm seeing is businesses are moving towards collaborative environments which means that phones systems are becoming an essential productivity tool. With these phone systems you're able to easily identify other coworkers within your office as to what they're doing and where to locate them without having to leave your desk to go hunting for them. This allows you to:

• Identify coworkers availability
• Offer better customer service and response times
• Greater mobility with embedded voicemail/email notifications
• Many other tools to make sure that you know if/when there's a break down in communication with your customers

This is especially vital for business owners that thrive on making sure they're capitalizing on every lead. I don't know about you, but I know that when I search for a company online and they don't pick up, I'm moving on to the next business. With the way the market is currently, you need to make sure that you're offering better customer service than your competition to make sure you're maximizing every opportunity.

Boost productivity by using call accounting

As business owners, one of the most powerful tools that you can implement is using call tracking to see where you're spending your marketing dollars. Traditionally what business owners have done is set a budget for marketing and hope that they get a return on investment. However customers that have a PRI, they can have special numbers for their marketing dollars. This allows you track on a daily, weekly, monthly and yearly basis how many phone calls you're getting from you marketing efforts and how much revenue each campaign is contributing and, in some cases, taking away from your business.

Save Time and Money

The important thing to remember is that at ATEL, we're here to save you time, money and make you more productive. We're constantly trying to look at your existing carrier to see if we're able to save you money to offset the cost or a new system. Our trained phone system experts know the best pricing structures and what's available to make sure that we do what's in your best interest to make sure that you're getting someone that's as fast as ATEL. We take all the guess work out of phone systems and make sure that we take the time to customize your phone system and make sure we're maximizing your dollar. Let's be serious, when it comes to business the last thing you want to think about is your phone system. We're passionate about our industry want to make sure that when you're thinking about your company's phone system, it's a no brainer.

If you want to find out more contact Denise and she will start helping you save time and money!

Windows Server Support Ending

Support is ending for Microsoft Windows Server 2003 on July 15, 2015. Contact us to learn how to upgrade to a current version so we can keep your servers running smoothly.