Time Change Alert!
The TIME SETTINGS on your telephone and voice mail systems need to be changed, as Daylight Saving Time begins on Sunday, November 1st, 2009.
Please have your telephone system administrator visit our web site at www.atelcommunications.com/support.aspx for instructions. Scroll down to Documentation & then choose your system.
If you have any further questions please contact our Customer Service Representatives at 858-646-4646 for assistance or request support
IMPORTANT: If your phone system is out of warranty, you may be eligible for our "no extra cost" maintenance plan that covers repairs and provides numerous benefits such as discounts, training and more. Call for details.
Video Surveillance Solutions
Visit our website or call 858.779.ATEL to request more information about our Video Surveillance Solutions.
Call Recording with ATEL and TriVium Systems
Would you like to improve the effectiveness of your customer facing
departments and employees?
Would you like to reduce the cost of training your employees?
Would you like to have a proof of a conversation you had with a
customer or vendor?
Would you like to have a way to monitor and track calls?
Did you know that you could record your telephonic conversations very cost effectively?
What can the product do for you?
- Record every call or certain extensions
- Very powerful search mechanisms to search the calls based on date/time, caller id, dialed number, extension, duration of the call etc.
- Intuitive and easy to use interface to access recordings
- Email recordings
- Automate the reports and recordings to be sent as emails
- Flag calls and add notes to calls that are recorded
- Tamper-proof and secure storage and access
- Easy and flexible Back-up and restoration of data
- Scalable and robust system
How other companies have benefited from recording
- Doctor could avoid being sued: A doctor avoided being sued when he produced the proof of a call with the patient.
- Taxi cab company saves several thousand dollars a month: Customers would ask for refund saying that the pickup was supposed to be prior to when the driver showed up. With recording, now they have a proof of all calls.
- Bomb hoax caller located: A school that received a bomb hoax could locate the caller from the recording solution that not only records conversations, but also tracks the caller id, time & date, extension, dialed numbers etc.
- More efficient consultants: Consultants became more efficient with recordings because now they can go back and review their conversations with their clients instead of taking a lot of notes and missing key points.
- Call center saved several thousand $$ on training the agents: With recording, call center managers can now provide samples or good calls and bad calls to newly recruited agents.
- Healthcare facility saved millions of $$ by complying: A large healthcare facility could save millions of $$ by complying with the state and federal regulations.
ATEL Technologies with TriVium Systems, Inc. now provides state of the art call recording products at budgets that fit your pockets. Learn more »
Video/Web conferencing
