CCTV & Video Surveillance
More than just security!
In the hosptiality business, customer service is vital. Your employees' interaction with customers determines the overall success of your establishment. But how can you ensure that your staff is delivering the highest quality service at all times?
In addition to their essential roles in loss prevention and security, closed circuit television and video surveillance solutions from ATEL Communications can be effective management and training tools.
Visit our website or call 858.779.ATEL to request more information about our Closed Circuit Television Solutions.
Call Accounting
Is your Call Accounting System up to date?
Because the world and its telephone numbers are always changing, it is necessary that you upgrade your call accounting system periodically. These periodic upgrades will ensure that your call accounting system is accurately billing calls, accounting for new area codes and prefixes, and that it includes the latest product enhancements and features.
TEL electronics, Inc. is the preferred call accounting provider for some of the biggest names in the hotel business and currently works with thousands of hotels/motels in the United States and Canada.
The INN-FORM XL and INN-FORM Plus have been the most popular call accounting systems available for more than 25 years and together have been installed almost 50,000 times. With many properties generating over $10,000 in revenue each year from these systems, we guarantee that this will be a worthwhile investment for your hotel. Make sure that your property is using the industry approved, user-friendly, highly accurate, and most cost-effective call accounting system available in the market today!
Contact us or call 858.779.ATEL for a free assessment!
WiFi
Increasingly, travelers are coming to expect wireless internet services at hotels. The availablity of wi-fi may be the determining factor when deciding upon lodging. Are you turning away potential customers by falling short of their expectations?
With wi-fi solutions from ATEL Communications, you can continue to offer your customers the highest standards of hospitality in the digital age. Your staff will also benefit from their increased communication capabilities.
Contact us or call 858.779.ATEL to learn more!
Selecting the right recording application for your hotel
You really never know why you miss reservations or how your store front is doing unless you can listen to the calls!
The importance of recording calls has grown in leaps and bounds during the last 4-5 years. The need for call recording has become very broad and includes quality monitoring, training, productivity, compliance, regulations, proof of call, liability recording, security and much more. Once a luxury that only enterprises could afford, call recording applications are being adopted by a lot of Small & Medium Businesses and Hotels.
Today there are enterprise-grade recording solutions at affordable prices for hotels & SMBs largely due to the size of the market and advancements in technology.
A number of call recording needs are driven by the following situations:
- Highly competitive markets that we are all in where quality of customer service really matters!
- High training and ramp up costs of customer facing employees
- Changing regulatory and compliance needs
- Phone has become such a powerful tool that a lot of transactions and commitments are made over the phone.
- Ever increasing security threats and hoax calls
Call recording is increasingly growing into many such critical application areas. This calls for careful and close examination of your recording needs in order to select the solution that is right for you. With ATEL's fourteen years of experience in the telecom marketplace, we can help you evaluate your needs and propose the right solution.
Here are some of the key questions you should ask yourselves when making a decision and we will help you go over these steps:
- Does the application provide easy to use interface? Can it be accessed without having to go to the server room every time?
- How easy is it for me to access a recording? Can I search based on date, time, extension id, caller id, dialed number, duration of the call etc?
- Does the system provide a secure way to store and access recording and ensure that the recordings are tamper proof?
- Does the application scale as my business grows?
- Will the system be compatible with my future phone system upgrades and changes?
- What kind of Return on Investment (ROI) does the system provide?
- Last but not the least (or may be for some of you, first), will the solution fit my budget?
Markets are changing quickly. Competition is growing. As Intel's ex-President Andy Grove wrote, only the paranoid survive. There are many Healthcare facilities, Doctors offices, Banks & Credit Unions, Stock brokers & other financial institutions, Auto Dealerships, Call Centers, Collection Agencies, Insurance companies, Mortgage, Utility companies, Schools, Government offices, Cities & Counties, Transportation companies, Taxi cabs and many other companies recording calls for all the above mentioned reasons. Don't be left behind! Give us a call today and we will help you with your questions on call recording for your business!
Free Connectivity Audit
Call us at 858.779.ATEL to see if this is the right solution for you!
Call Recording with ATEL and TriVium Systems
Would you like to improve the effectiveness of your customer facing
departments and employees?
Would you like to reduce the cost of training your employees?
Would you like to have a proof of a conversation you had with a
customer or vendor?
Would you like to have a way to monitor and track calls?
Did you know that you could record your telephonic conversations very cost effectively?
What can the product do for you?
- Record every call or certain extensions
- Very powerful search mechanisms to search the calls based on date/time, caller id, dialed number, extension, duration of the call etc.
- Intuitive and easy to use interface to access recordings
- Email recordings
- Automate the reports and recordings to be sent as emails
- Flag calls and add notes to calls that are recorded
- Tamper-proof and secure storage and access
- Easy and flexible Back-up and restoration of data
- Scalable and robust system
How other companies have benefited from recording
- Doctor could avoid being sued: A doctor avoided being sued when he produced the proof of a call with the patient.
- Taxi cab company saves several thousand dollars a month: Customers would ask for refund saying that the pickup was supposed to be prior to when the driver showed up. With recording, now they have a proof of all calls.
- Bomb hoax caller located: A school that received a bomb hoax could locate the caller from the recording solution that not only records conversations, but also tracks the caller id, time & date, extension, dialed numbers etc.
- More efficient consultants: Consultants became more efficient with recordings because now they can go back and review their conversations with their clients instead of taking a lot of notes and missing key points.
- Call center saved several thousand $$ on training the agents: With recording, call center managers can now provide samples or good calls and bad calls to newly recruited agents.
- Healthcare facility saved millions of $$ by complying: A large healthcare facility could save millions of $$ by complying with the state and federal regulations.